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Step 1: Verify your user name and your password

Before you begin, make sure that you have the correct user name and password. First, sign in to your web-based account to make sure that you have all the information. If you do not enter the correct user name and password, you will receive an error message when you try to send or receive email.

Outlook 2011 will automatically enter the incoming and outgoing server names and ports. If you cannot receive or send email, check these settings with your web-based email provider or Internet service provider.

If you have the correct user name and password, go to step 2.

Step 2: Set up Outlook 2011 with your web-based account

Follow these steps to set up your web-based email account:

On the Tools menu, click Accounts.

If this is the first time your setting up an account, click E-mail Account.
Note You may not see this option if you already have an account created in Outlook 2011. Instead, you will see the Default account information. To create an email account in this scenario, click the + symbol and select E-mail...


The Enter your account information dialog box will appear. In the E-mail address box, type your web-based email address. For example, type



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Click Add Account.

Click the More Options button.

In the Authentication drop down box, select Use Incoming Server Info, and then click OK.

In the Accounts window, verify the information, and then close the window. See screenshots below for comparison.



Create Additional accounts

To create additional accounts, click the plus (+) sign in the lower-left corner of the window. Then, click Email, and enter the appropriate information into the fields on the screen.

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