ABCHK Support

Folders.dbx file attributes may be wrong or damaged

Cause
If you had set the personal folders (. Pst) and offline folder (. Ost) file size limit in less than 2 GB

The problem of email sending error will occurs, but you will not receive an error message stating that the reason。

Solution
To resolve this problem, obtain the latest version of Microsoft Office XP Service Pack. Additional details, please see the following Microsoft Knowledge Base article
(http://support.microsoft.com/kb/307841/en-us)

Some error messages are not in this table

It will not affect the correctness of this table, end users will encounter the error codes are included in this table
(1) Restart Outlook is fine

SMTP Error:
About 0x80042109, 0x8004210b error code：

Mostly wrong SMTP setting such as using irrelevant smtp

Or SMTP authentication does not required but has set (vice versa)

Antivirus software for e-mail scanning interference caused by an error

About the SMTP server address settings, please refer to your Email service provider

Host not found (check your SMTP server setting it can also be server problem)

For example, Mail Server is not boot or down

You can change SMTP to 465

Connection to the server failed, could not establish a connection with the host

Possible the host is down for maintenance, or network connection quality is not good, shut down the server,
mail server has not been started, etc.

Try again later

If your antivirus software have similar "Email Protection" functions

Recommend that you turn off "E-mail protection" then try again

From experience that, sometimes because antivirus software "Email Protection" interference,
will produce the situation can not send and receive mail.

You can change SMTP to 465

Timeout- Check internet connection ?

End server connection

Server overload, network traffic congestion

You can try to increase your connection timed out waiting time or look for a better connection quality of ISP

When your mail server requires both Secure Sockets Layer security (SSL)

and "Secure Password Authentication" (SPA) therefore this problem occurs

This problem has been fixed in Office XP Service Pack 3

To resolve this problem, obtain the latest version of Microsoft Office XP Service Pack

For more information, please visit the below MS website

http://support.microsoft.com/kb/307841：How to obtain the latest Office XP service pack

Login fail
(Example: Authentication is not required but set)
Wrongly select of [using Secure Password Authentication]

A corrupt Inbox or folder size over 2GB

1.Recipient address error and can not send a letter
2.Sender address is incorrect, you can not send a letter
3.Sender e-mail address setting is incomplete and can not send a letter. Outgoing server in wrong setting.

[Solution]
(1) Please set the outgoing server to smtp.abchk.com
(2)  Or set the outgoing server to your network (ISP) provider
 

[Possible Cause]
(1) wrong e-mail address
(2) E-mail goes to either junk or spam folder
(3) Email was download onto other PC
[Solution]
(1)Please confirm your e-mail address with sender
(2)Please check "Mailbox Information" to see if exceeds the maximum capacity limit
(3)Please look for other mail folders
(4)Check "Mail Filtering" to see if the system misidentified as spam
(5)If you have received e-mail on other computers , letters may be left on another computer
(6)Please Provide the detail of sender, recipient address and Sent Time E-mail inquiries to support@abchk.com